Manage Your Subscription

Everything about your subscription happens on the Billing page of your dashboard. Payments run through Stripe, so Spidra never sees or stores your card number. The top of the page shows your plan and when it renews, how many credits you have left this cycle, and the card on file. Below that are the plans, top-ups and your recent invoices.

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Choosing a plan

On the Free plan, click Choose on the plan you want and pay on the Stripe checkout page. Your account moves to the new plan as soon as the payment goes through, and you get a confirmation email. Your credit and proxy bandwidth counters reset so you start the paid plan with its full allowance. Your Free usage is remembered, so if you ever return to Free you pick up where you left off.

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Upgrading

On a paid plan, click Upgrade to the plan you want. A dialog shows exactly what you will pay before anything is charged:

• Due today is a month of the new plan from today, less what’s left of your current plan.
• Your billing date moves to today. The new plan renews a month from now, at its full price.
• Your new plan’s credits start now, in full. Usage starts over, and unexpired top-ups carry over as they do at a renewal.

The charge goes to your card on file. If the card is declined, nothing changes and you can update your card and try again.

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Switching to a smaller plan

Click Switch to the smaller plan. Nothing is charged, and you keep your current plan and its credits until your next renewal. On that date your account moves to the smaller plan at its price. Until then the top of the Billing page shows the change. Click Stay on your current plan to undo it.

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Canceling

Click Cancel plan at the bottom of the Billing page. The dialog shows the date your plan ends. You can tell us why you are leaving, which is optional, or switch to a cheaper plan instead. Canceling does not cut you off: your plan, credits and proxy bandwidth stay until the end of the cycle you have already paid for, and you can carry on running scrapes, crawls and searches. When the cycle ends your account moves to the Free plan and we email you to confirm. Any top-ups you have not used stay on your account until they expire. Changed your mind? Click Keep my plan at the top of the Billing page any time before the end date. Your plan carries on renewing as before.

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Updating your card and invoices

Click Update card at the top of the Billing page. It opens the Stripe customer portal, where you can change your card and billing details. Your recent invoices are listed under Invoices. Click View to open one, or All invoices and billing details for the full history in the Stripe portal.

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Billing cycle renewals

Your billing cycle starts on the day you first subscribed. On that day each month, Stripe charges your card, Spidra resets your credits and proxy bandwidth for the new cycle, and we email you a receipt. Top-up credits and top-up bandwidth are not reset. They carry forward until they expire.

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If a payment fails

If Stripe cannot charge your card at renewal, your subscription becomes Past Due and we email you. Stripe then retries the payment over the following days.

• For the first 3 days, everything keeps working.
• After 3 days, new jobs are blocked. Requests to start a scrape, batch, crawl or search return a 402 with the code PAYMENT_OVERDUE. You can still read job results and your logs. See Errors.
• If Stripe gives up retrying, your subscription ends and your account moves to the Free plan.

Update your card as soon as you see the email. Once a payment goes through, your account returns to normal.

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Questions about a charge

If a charge looks wrong or you need help with a payment, email support and we will take a look.