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You manage your Spidra subscription from the Billing page in your dashboard. This page explains what happens when you upgrade, downgrade, cancel, or run into a payment issue. Spidra Billing page showing subscription management options

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Upgrading Your Plan

To upgrade, go to the Billing page, find the plan you want, and click the upgrade button. Spidra redirects you to a Stripe checkout page where you complete the payment. Once the payment goes through:
  • Your account switches to the new plan immediately.
  • If you are upgrading from the Free plan, your credit counter resets and you start fresh on the new plan’s monthly allowance.

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Downgrading Your Plan

Downgrading works like cancellation. You keep your current plan and credits until the end of your billing cycle. At renewal, your account moves to the lower plan. If you downgrade to Free, your paid plan features stay active until the cycle ends. After that, your credit limit drops to the Free tier’s 300 credits.

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Canceling Your Subscription

To cancel, click the cancel button on the Billing page and confirm. Canceling does not cut off your access right away. Spidra sets your subscription to cancel at the end of your current billing cycle. Until that date:
  • You keep full access to your current plan’s features.
  • Your remaining credits are still available to use.
  • You can still run scrapes and crawls.
When the billing cycle ends, your account reverts to the Free plan.

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Reactivating Before Cancellation Takes Effect

If you cancel and then change your mind, you can reactivate your subscription from the Billing page before the billing cycle ends. Your subscription picks up as normal, no data is lost, and you are not charged again until the next renewal date.

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What Happens When a Payment Fails

If Stripe cannot charge your card, your subscription moves to Past Due. Stripe retries the payment automatically over the following days. During this time, your account keeps working normally. You do not lose access while Stripe is retrying. If all retries fail, your subscription ends and your account reverts to the Free plan. To avoid this, update your payment method as soon as you see the Past Due status.

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Updating Your Payment Method

Click Manage payment method on the Billing page. This opens the Stripe Customer Portal where you can update your card details.

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Billing Cycle Renewals

Your billing cycle starts on the date you first subscribed. Each month on that date, Stripe charges your card and Spidra resets your credit usage counter for the new cycle. If you have unused top-up credits, those carry forward into the new cycle. They are not affected by the monthly reset. See Credit Top-ups for more on how that works. If you have any questions, contact support.